Over this course, we'll be covering some of the unique aspects of working as an IT Support Technician within a clinical environment such as a hospital.

Topics covered include the following:

* Various types of hardware & software typically found in clinical environments

* Data protection with regards to GDPR and sensitive data

* How infection control procedures apply to IT Support Technicians

* Some tips on using Windows Compatibility Mode

Also included on this course are some real-world case studies relating to typical support tickets that you might encounter when working in a healthcare setting.